10.26.06
Posted in Market Research, Startup, Service at 10:53 am by ngkaboon
I have paid a lot on money on premium services. These people are in a market flooded with a lot of similar offerings, but somehow they are able to charge a premium and yet, still maintain a healthy stream of customers.
They have these characteristics
1. Their offering is entirely unique.
The offering may be generic but what they give as add-on is totally unique. You go back to them because you like that unique combination and you have no choice, because you cannot go to the generic provider and achieve the same outcome.
2. They make painful things painless.
Premium dentists come to mind on this one but in general, if you have something that is hard to do, or painful to do, these people can make the process entirely painless.
3. They make complex things simple.
In the same way as the above point, they make a lot of seemingly complex task or organization, amazingly simple and straightforward.
4. They give you beyond top-of-the-class service.
So for example, you know the best in hotel is Ritz Carlton, but these people simply blow the best-in-class into bits, by giving you services that is far and beyond of what you expect of a best-in-class service.
Â
Permalink
10.05.06
Posted in Untagged at 8:40 am by ngkaboon
I tend to take the adaptive attitude towards job and the dollar value is a big factor in making some of these decisions.
On the other hand, after these few years of working, I learn more about my strengths and weaknesses, as well as my job interest.
One of my strengths is my scientific and engineering mind. I have downplayed this area of expertise over the years partly because I was never given a proper function to excel in this area and also the opportunities are fewer with the emergence of India and China brainpower. Still, I still have the technical-knowhows and I should look for a job that a normal person have trouble comprehending the technical aspects of things.
One of the buzzwords of my worklife have been value and to a certain extent, I really believe in bringing value to people. I am thus not a good project manager in completing projects, but I think I would be a good requirement analyst who will listen and understand the problem.  Afterall, without understanding the problem, it will be hard to solve a problem and most people are lost in this first part of the game.
Another area of interest is negotiation, policticking (yeah baby!), and brokering “deals”. Carrying the listening to an extreme, it becomes a case of trying to read people’s mind and their logic models, and then to either do what they want or think of ways to alter their mindset. As such, much crazy as it is, IÂ quite often enjoy this aspect of corporate life.
My weaknesses has to be indecisiveness and some form of meritocracy driven superiority complex. As such, I cannot work for incompetent people and I cannot work in very time-sensitive operations where decision have to be made always at a split second.
So, there you have it.
Permalink
Posted in Design, Product Architecture, Leadership, Corporate Life, Politics at 8:15 am by ngkaboon
There is this lead engineer and business champion somewhere in the team, who stood up and said that the project is going to be delayed. Sure, there may have been bad design to begin with, but kudos to those who stood up.
On an engineering note, a project that is delayed is likely to get further delayed or reach a state where it is not launched at all. Something must be inherent wrong with the design and for a project of such huge undertaking, it is understandable because it is impossible to predict all possible outcomes.
Permalink